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Recordkeeping

An intentional approach to client success

Specialized support for plan sponsors

Our recordkeeping model is intentionally designed to adapt to each plan sponsor’s unique needs—because no two organizations are the same. Every element of our service is tailored to reflect your clients’ goals and priorities. From day one, plan sponsors benefit from:

  • A dedicated service team that knows the plan sponsor’s business and delivers white-glove support.

  • Proven experience navigating complex plan design and administration.

  • Direct access to retirement and investment experts who help optimize outcomes.

It starts with a model for client success

We reimagined our client success framework to deliver end-to-end satisfaction with a focus on:

  • Building deeper relationships with plan sponsors.

  • Improving plan outcomes through tailored solutions.

  • Delivering proactive, high-touch service that anticipates clients’ needs.

Our client service team is designed to optimize value for your clients, with deep expertise covering recordkeeping and investments.

Navigating plan complexity

Plan complexity is growing, and we’re built to handle it. Today’s retirement landscape requires a partner who can anticipate complexity, simplify the experience, and deliver clarity at every step.

That’s why we’ve invested in smarter tools and more agile service models, all designed to help sponsors navigate complexity with confidence and keep their plans running smoothly.

A specialized team for modern plans

Our world-class Process Improvement Value Outcomes Team (PIVOT) helps to solve complex recordkeeping challenges, including plan mergers and conversions.

See how PIVOT can enhance the efficiency and effectiveness of plan administration.

Handling everyday payroll challenges

PIVOT analyzed loan and payroll issues to help save money, ease the administrative burden, and improve the participant experience. 

Handling health care workers with care

PIVOT helped convert and streamline multiple plans for a newly merged health care organization.

Retirement insights and expertise

Your clients benefit from Vanguard’s more than 50 years of leadership in retirement insights. We invest heavily in retirement analytics, regulatory intelligence, and participant behavior research so that your clients can make smarter decisions and deliver better outcomes.

Strategic Retirement Consulting (SRC)

  • Expert analysis and consulting to optimize plan design.
  • Technical support and communication specialists to drive plan enhancements.
  • Latest fiduciary and regulatory guidance, such as SECURE 2.0 Act.

Customized data analytics

  • Data on plan design and participant behavior.
  • Comparison against custom benchmarks.
  • Retirement income analysis.

Thought leadership

How America Saves Index
Active Fixed Income Perspectives
SECURE Act 2.0 Provisions resources
Vanguard Viewpoints
Our flagship research report developed by SRC informs our innovation, guides our strategy, and ensures our recordkeeping solutions evolve with the retirement landscape.
Get the report

Better insights, tools, and experiences for plan sponsors

With a focus on continuous improvement, we deliver technology-driven experiences that make it easier for plan sponsors to do their jobs.

For a comprehensive view of our latest enhancements and what’s on the horizon, see our innovations page.

93 %
of plan sponsors used digital tools to complete tasks.
Source: Vanguard, as of June 30, 2025.

Delegated browsing

Plan sponsors can view a participant’s digital experience in real time, enabling them to answer questions quickly and help complete tasks.

Streamlined plan administration

We’ve modernized the experience for managing day-to-day administration, including:

  • Generating and tracking work requests.
  • Approving participant transactions.
  • Managing transaction files.

We're making improvements to reduce administrative burden and create more effective and intuitive plan administration.

Plan Health enhancements

At-a-glance dashboard helps plan sponsors:

  • Visualize trends.
  • Discover actionable insights.
  • Understand plan effectiveness, participant engagement, and investment performance.

Explore plan data with our generative user interface

Conversational interface for plan insights and actions, including:

  • Natural language queries for plan trends and benchmarks.
  • Real-time data curation and visualization.
  • AI-powered suggestions to improve participant outcomes.

Let’s talk

Your Vanguard team is here to offer guidance and support to help you and your clients achieve the best possible outcomes. Enter your email below and we’ll be in touch shortly.
Participant outcomes Go to Personalized experiences
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